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Privacy Policy for CaseFlow

Thank you for choosing CaseFlow, a product developed and operated by SOLBERG IT SOFTWARE. We are committed to protecting your privacy and handling your information with transparency and care.

Please note that, as with all software products, CaseFlow may contain unintended errors or bugs. By installing and using the software, you acknowledge and accept this condition.

1. Information We Collect

We collect only the information that is voluntarily provided through the Sign Up page. This typically includes contact and account-related details necessary to provide access to our services.

Within the CaseFlow system, our customers manage their own users. Customer-configured user accounts may include an email address and, optionally, a mobile phone number. This information is controlled by the customer organization and is not used by us for profiling or marketing purposes.

The public CaseFlow website can be used without creating an account. We do not collect or store personally identifiable information unless it is explicitly provided, for example when contacting us for support.

2. Cookies and Sessions

The CaseFlow website and application use only a temporary session cookie when required for technical functionality, such as maintaining a secure session during login.

• The session cookie is temporary and automatically deleted when you close your browser.
• It does not store personal data.
• It is not used for tracking, analytics, advertising, or profiling.

We do not use persistent cookies, third-party tracking cookies, analytics cookies, or advertising cookies.

3. Use of Information

SOLBERG IT SOFTWARE does not sell, rent, trade, or share personal information with third parties. We do not engage in user tracking, behavioral analysis, or any form of surveillance.

Any information collected is used solely for:

• Providing and maintaining the CaseFlow service
• Customer account administration
• Responding to support inquiries
• Meeting legal or regulatory obligations if required

Your data remains your property. We respect your privacy and confidentiality.

4. GDPR Compliance (EEA and Norway)

SOLBERG IT SOFTWARE operates in compliance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679), as implemented in Norway and the European Economic Area (EEA).

Under GDPR:

• We process personal data lawfully, fairly, and transparently.
• We collect only the minimum data necessary for providing our services.
• We implement appropriate technical and organizational security measures to protect data.
• We do not retain personal data longer than necessary for its intended purpose.

Depending on the context, SOLBERG IT SOFTWARE may act either as a Data Controller (for information collected directly through our website) or as a Data Processor when processing data on behalf of our customers within the CaseFlow system.

Data subjects located in the EEA have the right to:

• Request access to their personal data
• Request correction of inaccurate data
• Request deletion of data where applicable
• Request restriction of processing
• Object to processing where legally applicable
• Request data portability

Requests regarding personal data should first be directed to the relevant customer organization (where CaseFlow is used as a processing system). If the inquiry relates directly to data collected by SOLBERG IT SOFTWARE, you may contact us using the details below.

5. Data Usage Inquiries

If you have any questions regarding how your data is processed within CaseFlow, please contact us at post@caseflow.biz. We are committed to providing clear and timely responses to all privacy-related inquiries.

6. Updates and Changes

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes.

The latest version will always be available on our website. Continued use of CaseFlow after changes are published constitutes acceptance of the updated policy.

7. Contact Information

If you have questions or concerns about this Privacy Policy or our data handling practices, please contact:

SOLBERG IT SOFTWARE
Email: post@caseflow.biz

Effective Date

This Privacy Policy is effective as of 2024-02-03.

By using CaseFlow, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described above, you should discontinue use of the software.

Thank you for trusting SOLBERG IT SOFTWARE and choosing CaseFlow. We are committed to delivering a secure, transparent, and reliable software experience.